Bronto Software Named Stevie Awards Finalist for Customer Service

Durham, NC - February 6, 2012 - Bronto Software, the leading marketing platform for retailers and other commerce-focused companies, announced today the company has been named a finalist in the Customer Service Department of the Year – Computer Software for the sixth annual Stevie Awards for Sales & Customer Service. The honor acknowledges Bronto Software's exemplary service by a team of extremely knowledgeable and friendly support staff.

The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards, including the prestigious American Business Awards.

“Through Bronto’s tremendous growth, our customer service team continues to exceed expectations with highly rated service and support. We’re thrilled and honored to be in the running for the fifth year in a row,” said Joe Colopy, CEO of Bronto Software.

Carolyn Sparano, VP of Client Services, agreed. "We’re really proud that we’ve been named a finalist. Our outstanding NetPromoter Score of 81 shows that Bronto has always delivered excellent customer support and that we are a leader in the industry." The Net Promoter Score, which measures performance and customer loyalty, is indicative of Bronto’s exceptional client retention through technical support.

“We're delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which will be the first program in which we'll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the event.

This is the fifth Stevie award nomination for Bronto. The company was a finalist for Best Customer Service Team category in 2008 and 2011 and in 2009 and 2010 Bronto brought home the Stevie Award for Best Customer Service Department.

More than 1,000 entries from organizations worldwide were submitted to this year’s competition, an increase of almost 30% over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.

More than 100 members of seven specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 30 - February 10.

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available here.

About Bronto Software

Bronto Software provides the leading marketing platform for retailers and other commerce-focused companies to drive revenue through email, mobile and social campaigns. Over 1,000 organizations worldwide including Party City, Armani Exchange, Timex, Samsonite, and Trek Bikes rely on Bronto to increase revenue through interactive marketing. The company won the Stevie Award for Best Customer Service in 2009 and in 2010, and was named a CODiE Award Finalist for Best Marketing Solution in 2011. For more information, visit bronto.com or call 888-BRONTO-1.

About The Stevie Awards

The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.stevieawards.com/, and follow the Stevie Awards on Twitter @TheStevieAwards. Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.